What Is Ace Return Policy?

Ace Hardware’s return policy allows most items to be returned within 90 days with proof of purchase. Exceptions include special orders, hazardous materials (paint, chemicals), and custom products. Refunds are issued via original payment method; store credit is offered for receiptless returns. Seasonal items like holiday decorations have shorter 30-day windows. Pro Tip: Save digital receipts in Ace’s app for faster processing—physical receipts fade over time.

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What is Ace Hardware’s standard return window?

Ace accepts returns within 90 days for most items, requiring original receipts or digital proof. Exclusions apply to clearance items and safety gear. Pro Tip: Initiate returns early—processing takes 3-5 business days for refunds to reflect.

Beyond the standard window, Ace enforces strict validation: returns without receipts after 90 days may be denied or limited to store credit. The policy counts calendar days (not business days), so a purchase on January 1 must be returned by March 31. For example, a Milwaukee M18 drill bought on April 15 must be returned by July 13. Practically speaking, seasonal items like snowblowers have shorter 30-day windows if purchased during peak seasons. Pro Tip: Always check your receipt for “final sale” disclaimers—these override the 90-day rule.

What if you lose your receipt? Ace’s app-stored purchase history works, but manual lookups require government ID and manager approval.

What documentation is needed for Ace returns?

Original receipts, digital invoices, or packing slips are mandatory for full refunds. Ace’s app users can show purchase history via logged-in accounts. Pro Tip: Photograph receipts immediately—thermal paper fades in weeks.

For in-store purchases, physical receipts must include the store number, date, and item SKU. Online orders require order confirmation emails or AceHardware.com account records. Did you know Ace associates can look up purchases using your credit card? This requires card-present verification and ID matching. However, this method won’t work for cash transactions—those demand physical proof. A real-world example: Returning a Weber grill purchased online needs either the email confirmation or order number. Pro Tip: Use Ace’s “Purchase Tracker” feature in their app to auto-catalog receipts for major appliances.

Which items are exempt from Ace’s return policy?

Special-order products, hazardous materials, and custom-cut items (e.g., blinds, chains) are non-returnable. Safety gear (helmets, respirators) are also final sale due to liability.

Ace follows federal regulations prohibiting returns of opened chemicals, fertilizers, or propane tanks. Why? Once used, these items can’t be resold safely. Custom orders like engraved tools or mixed paint colors are exempt—you can’t return a quart of “Seaside Mist” paint after it’s tinted. For instance, a Makita chainsaw special-ordered from a vendor can’t be returned unless defective.

Practically speaking, check product labels or ask associates for return eligibility before buying restricted items.

How does Ace handle online vs in-store returns?

Online purchases can be returned to stores or via mail, but shipping fees are non-refundable. In-store returns process faster (2-3 days) versus mail-in (7-10 days).

Ace’s website orders generate return labels in your account portal—mail returns cost $7.95 deducted from your refund. For example, returning a $50 online purchase results in a $42.05 refund. In-store returns avoid this fee but require bringing the item to a physical location. Ever wonder why some online items say “store return only”? These are typically bulky goods like grills or generators that UPS won’t accept. Pro Tip: Use Ace’s Store Locator to find nearby outlets with “Extended Return” services for large items.

Does Ace extend return windows during holidays?

Yes, purchases made between November 1 and December 24 qualify for January 31 returns. This applies to gifts and seasonal decor, excluding clearance/closeout items.

Holiday extensions help customers return unwanted gifts without time pressure. For instance, a Christmas light set bought on December 10 can be returned until January 31. However, this extension doesn’t cover everyday purchases—only items bought during the promotional period. Pro Tip: Gift recipients should bring the item and original gift receipt to bypass purchaser verification.

What are Ace’s refund methods?

Refunds are issued via original payment within 3-5 business days. Cash purchases get instant refunds; credit/debit cards take 3-5 days. Store credit is given for receiptless returns.

If you paid with Apple Pay or Google Wallet, refunds route back to your linked card. Large purchases over $500 may require manager approval and ID verification. For example, returning a $1,200 riding lawn mower triggers anti-fraud checks.

Did you know Ace’s store credit never expires? It’s a safe fallback if you’re unsure about repurchasing.

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